I have read and understood the following terms & conditions for my booking:

1. Deposit does not constitute a guaranteed booking.
   Deposit will be forfeited and booking are subject to cancellation if full/final payment is not received by the below stated period.
2. Deposit Amount (Not applicable for Fly-Cruise bookings)

    * Deposits are per person basis – for Suites 10% of total fare vs standard deposit per person which ever higher  

1. Cancellation Policy (Not Applicable for Fly-cruise bookings)
   

1. Amendment of reservation is considered a cancellation and will be subject to cancellation charges as per above. The booking will be repriced in line with the up-to-date business price rules and a new confirmation invoice will be issued.
2. Non-refundable deposit booking, whenever cancelled, will incur loss of at least the non-refundable deposit if not subject to a higher cancellation charge.
3. The Standard Single Supplement rate is 200% unless otherwise advised at the time of booking
4. Royal Caribbean reserves the right to cancel or substitute any scheduled port of call/itinerary/price/program/vessel/cabin at any time without prior notice.

1. Pregnancy Policy

All pregnant guests are required to declare their condition upon booking. If pregnant guests have entered, or will be entering, their 23rd week as of sailing period, they will not be allowed to board the ship to take the cruise.

Guests will be required to fill out a Public Health Questionnaire prior to arrival or at the pier attesting that they are not more than 23 weeks pregnant.

No refund or compensation will be given in the event of cancellation due to pregnancy.

1. Infant & Minor Policy

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruise Tour. For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruise Tours, the infant must be at least 12 months old as of the first day of the cruise/Cruise Tour. For the purpose of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be at least 12 months old on the first day of the cruise / CruiseTour.

For sailings that depart a port in Europe, Asia, South America, New Zealand or Australia, no Guest younger than age eighteen (18) will be assigned to a stateroom unless accompanied by a Parent, a Legal Guardian or authorized person, who is over the age of eighteen (18). A guest’s age is established as their age upon the first day of sailing.

Please note, that for sailing which depart from a port in the US or Canada, the above age limit is twenty-one (21). For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their Parents or a Legal Guardian, written authorization to travel from a parent/legal guardian must be provided.

Minors traveling with their parents or legal guardians must be booked in a stateroom physically adjacent (directly next door, or directly across the hall) to their parents or legal guardians. Adults who are not  the parents or legal guardian of any minor child travelling with them are required to present the child’s valid passport and applicable visa (or certified  copy of the child’s birth certificate) and original affirmed or notarized letter signed by at least one of the child’s parents/ legal guardians.

The notarized letter must authorize the traveling adult to take the minor/s on the specified cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child which in the opinion of the treating doctor needs to be carried out without any delay.

A letter can be affirmed or notarized by the solicitor, notary or commissioner for oaths for an applicable fee. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise.

1. Passport & Visa Requirements

 It is the sole responsibility of the guest to identify and obtain all required visas and travel documents and have them available before the sail date of the cruise, such as passports, visas, inoculation certificate and family legal documents are required for boarding and entry into the countries visited on your cruise.

Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines.
No refund or compensation will be given to individuals who fail to abide with the travel document requirements.

Singapore citizens traveling to:

1. USA are required to complete Visa Waiver form via https://esta.cbp.dhs. gov prior to entry to the US.
2. Australia are required to apply for an Australia visa via the Electronic Travel Authority prior to entry to Australia. Please visit www.immi.gov.au to check your eligibility for these services.

For China citizens boarding an Asian sailing:

Entry Permit (EEP) is required for Mainland Chinese guest entering Hong Kong and in general, a visa is required for other Asian countries.

All guidelines provided are subject to current immigration laws of various countries and are subject to change, at any time without prior notice. We strongly recommend that all guests verify visa information with the Embassies/Consulates of the countries they are visiting and to obtain all visas in advance.

1. Payment

All booking transactions will be in Singapore dollars if done by our shoreside office in Singapore. However, the currency used onboard for all our ships is US Dollars. Your credit card company or issuing bank may impose a cross border fee for credit card transaction and this fee will be borne by the cardholder.

Once a credit card transaction is approved, we will not be able to void the transaction.

Final Payment

It is the guest responsibility to monitor the final payment deadline and arrange the necessary payment by contacting us on or before the final payment date associated with the booking. If guest fails to make the final payment when its due, the booking will be cancelled, and cancellation charges will apply.

Refund to original payment mode. Processing will take minimum 3 months as Travel Agent only process the refund once payment received from the cruise liner. The refund process may take longer during peak seasons, due to the increase in transaction volume and we shall not be responsible for any delay beyond the general processing timeframes set out. 

1. Adding of guest

We reserve the right to review and give approval for request of adding 3rd and/or 4th guest to a cabin. This is to avoid exceeding the safety limitation of the vessel.

The addition of guest will be charged based on the prevailing rate and is subject to real time availability. There may be cases where the booking needs to be changed to another cabin/category if the capacity of the cabin/category booked does not allow addition of guests. In such instances the entire booking will need to be re-priced on the prevailing rate.

1. Casino Operations

For itineraries calling into Japan, the casino will not be operating when the ship is traveling between Japanese ports or is still in Japanese waters due to custom regulation.

Please Note:

1. Check-in will close 2 hours prior to the scheduled sailing time. Guests who arrive late will be denied boarding. Online Check-in is mandatory.
2. Please provide us with the exact name as printed on your passport and please check your invoice to ensure that the names are entered correctly. We regret that we will not be able to check you in if the name differs.
3. We strongly encourage you to purchase your own Travel Insurance.
4. We will comply with all relevant obligations under the Personal Data Protection Act 2012 (“PDPA”) governing the collection, use, disclosure and care of your personal data in accordance with our privacy statement, a copy of which can be found at www.ChanBrothers.com/Privacy and other terms and conditions apply: https://www.chanbrothers.com/PackageTourTnCs  

Section A – Travel Insurance against Insolvency

As  a  licensing  condition  of  the  Singapore  Tourism  Board, Royal  Caribbean  Cruises  (Asia)  Pte  Ltd  is required to inform you to consider purchasing travel insurance

1. Against  any  failure  or  disruption  in  our  provision  of  the  travel product arising out               of  any insolvency on our part; and
2. In favor of all travellers for whom the payment or deposit is to be made.

Section B – Decision to Purchase Travel Insurance

Before  we  can  accept  any  payment  or  deposit from you     for        your  travel    product,  we  are  required        to record the following  particulars:

Do you wish to purchase the travel insurance described above at this time? (Tick appropriate box)

Section C – Decision to Purchase Travel Insurance

You acknowledge the risk if you do not purchase travel insurance against insolvency. Please acknowledge the accuracy of this form by signing below or providing other unique written authentication (such as email or multimedia message) against the completed contents of this form.

Name/ on behalf all passengers:                                Signature:                            

Booking No. :                                    Date :